Telephone Service Representative

JOB DESCRIPTION

Serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information. Office environment, primarily requiring sitting at a desk for extended periods, communicating verbally with customers on the telephone, and entering data via a computer terminal. Call volume: Varies from moderate to heavy. Stress Level: low to moderate. Schedule: 24/7, including mandatory weekends and holidays.

DUTIES & RESPONSIBILITIES

  • Handle all callers with professionalism and courtesy in accordance with Call Handling Guidelines.

  • Develop a working knowledge of products and services offered by clients.

  • Meet or exceed performance goals set forth by management.

  • Follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.

  • Complete, at the request of management, any task or temporary assignment related to CMS business services.

KNOWLEDGE, SKILLS, & ABILITIES

  • High School Diploma or equivalent required

  • 6+ months customer service experience preferred

  • Typing skills of 25+ wpm required

  • Strong attention to detail

  • Strong basic computer skills

  • Ability to multi-task

  • Ability to make sound decisions under pressure

  • Ability to deal with difficult situations and people

  • Ability to work well in both a team environment and independently

  • Excellent interpersonal, verbal and written communication skills

SCHEDULE

Part and Full-time positions available. Open 24/7, including mandatory weekends and holidays. Sundays scheduled off on a rotating basis. Overtime available.

LOCATION

Jackson, MI