Serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information. Office environment, primarily requiring sitting at a desk for extended periods, communicating verbally with customers on the telephone, and entering data via a computer terminal. Call volume: Varies from moderate to heavy. Stress Level: low to moderate. Schedule: 24/7, including mandatory weekends and holidays.
DUTIES & RESPONSIBILITIES
Handle all callers with professionalism and courtesy in accordance with Call Handling Guidelines.
Develop a working knowledge of products and services offered by clients.
Meet or exceed performance goals set forth by management.
Follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.
Complete, at the request of management, any task or temporary assignment related to CMS business services.
KNOWLEDGE, SKILLS, & ABILITIES
High School Diploma or equivalent required
6+ months customer service experience preferred
Typing skills of 25+ wpm required
Strong attention to detail
Strong basic computer skills
Ability to multi-task
Ability to make sound decisions under pressure
Ability to deal with difficult situations and people
Ability to work well in both a team environment and independently
Excellent interpersonal, verbal and written communication skills
Part and Full-time positions available. Open 24/7, including mandatory weekends and holidays. Sundays scheduled off on a rotating basis. Overtime available.