Telephone Service Representative

CURRENTLY LOOKING FOR APPLICANTS THAT CAN WORK 8 HOURS SHIFTS BETWEEN 12:00pm-12:00am - with the opportunity to work towards other scheduled hours/shifts

Job Description

Serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information. Office environment, primarily requiring sitting at a desk for extended periods, communicating verbally with customers on the telephone, and entering data via a computer terminal. Call volume: Varies from moderate to heavy. Stress Level: low to moderate. Schedule: 24/7, including mandatory weekends and holidays.


  • Handle all callers with professionalism and courtesy in accordance with Call Handling Guidelines.

  • Develop a working knowledge of products and services offered by clients.

  • Meet or exceed performance goals set forth by management.

  • Follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.

  • Complete, at the request of management, any task or temporary assignment related to CMS business services.


  • High School Diploma or equivalent required

  • 6+ months customer service experience preferred

  • Typing skills of 25+ wpm required

  • Strong attention to detail

  • Strong basic computer skills

  • Ability to multi-task

  • Ability to make sound decisions under pressure

  • Ability to deal with difficult situations and people

  • Ability to work well in both a team environment and independently

  • Excellent interpersonal, verbal and written communication skills


Full-time positions available. Open 24/7, including mandatory weekends and holidays. Sundays scheduled off on a rotating basis. Overtime available.

General Labor


General Laborers must have physical strength, endurance, strong hand eye coordination, and the ability to multi-task. The ability to understand and communicate information is vital to your role as an Xcel Staffing employee. 


  • Regularly lift/and or move up to 40lbs

  • Climb, push, or pull items. (Hoists, lifts, and other equipment will be available for assistance when needed)

  • Knowledge of related tools, materials, and equipment specific to your job

  • Wear proper PPE (personal protective equipment) including steel toed boots, safety glasses, and ear protection

  • Perform other related duties as assigned

  • Position may require overtime, evenings, weekends, and holidays as needed


  • Ability to work under minimal supervision

  • Understand and communicate information vital to your position

  • Basic math and computing knowledge

  • Knowledge of general safety procedures

  • Ability to meet production requirements as specified

  • Specialized skills (including a manufacturing background) have the best opportunities


Albion, Jackson, Kalamazoo, and Onstead MI

CNC Operator


Under general supervision the machine operator performs essential duties to ensure that parts are machined to the proper specifications. Candidate may also work closely with the Engineering and Assembly personnel to assist in process trouble-shooting as well as evaluate the quality of the finished product.


  • Reviews set up documents and specifications to determine setup procedure, machining sequence and dimensions

  • Reads complex blueprints, bill of materials and other specifications to determine product requirements

  • Assemble cutting tools in tool holders and position in machine spindles as specified using hand tools or insert cutting tools

  • Selects fixtures, part holding, and tooling to machine parts as necessary

  • Adjust machine speeds and feeds and change cutters to machine parts according to specifications

  • Confirms conformance of finished work to specifications, using measuring instruments such as micrometers, calipers, dial indicators and gauges

  • Identifies workmanship and material defects and deficiencies and initiates program changes when required

  • Perform other related duties as assigned


  • Must know how to read blueprints, familiar with gagues

  • Demonstrated ability to run the job with minimal supervision

  • Basic math and computing knowledge, to include word processing and email

  • Knowledge of general safety procedures

  • Knowledge of G, D & T

  • Ability to meet production requirements as specified


  • High School Diploma/GED

  • Two years of CNC manufacturing experience strongly preferred


Jackson, MI